IT Support Technician

Job Description

We are on the lookout for a motivated IT Support Technician to join our dynamic team in East London. In this role, you'll be responsible for providing exceptional technical support and troubleshooting to our clients and staff. The ideal candidate will have a strong foundation in IT support and a passion for customer service.

Responsibilities

• Act as the first point of contact for IT support queries.
• Monitor system performance and troubleshoot issues proactively.
• Assist in the development of IT support documentation and FAQs.
• Coordinate with external vendors for equipment repairs and maintenance.
• Provide feedback on IT service improvement opportunities.
• Prepare reports on IT ticket resolutions and user satisfaction.
• Assist with the onboarding of new employees in IT systems.
• Ensure the highest level of customer service is maintained at all times.

Requirements

Education

• Certificate in IT Support or related field
• Bachelor's degree in Computer Science is advantageous

Experience

• 1+ years of IT support experience preferred

Technical Skills

• Mac OS
• VoIP Systems

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Previous experience in a tech startup: Experience working in fast-paced, startup environments.
• Additional IT certifications: Certifications such as CompTIA Network+ or similar.

Benefits

• Comprehensive health benefits including dental and vision
• Employee wellness programs
• Support for further education and certifications
• Annual company team-building events

Company Culture

• Inclusivity: We value diversity and create an inclusive workplace for all team members.
• Work-life Balance: We promote a healthy work-life balance through flexibility and support.
• Recognition and Reward: We celebrate achievements and recognize contributions from all employees.