Help Desk Analyst

Job Description

Join our dynamic team as a Help Desk Analyst in Port Elizabeth, where you will be the first point of contact for users seeking technical assistance. In this role, you'll resolve technical difficulties, provide guidance on software applications, and maintain a customer-focused approach to support.

Responsibilities

• Assist users with accessing applications and networks securely.
• Perform routine maintenance and check-ups on IT systems.
• Help identify trends in support requests to propose improvements.
• Actively contribute to a positive team culture and knowledge sharing.
• Assist with inventory management of IT equipment.

Requirements

Education

• Bachelor's Degree in Information Technology or related discipline

Experience

• 2-4 years of experience in a help desk or technical support role

Technical Skills

• Linux OS

Soft Skills

• Problem-Solving

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Benefits

• Competitive salary package with performance bonuses
• Medical aid contributions
• Flexible working hours
• Professional development opportunities

Company Culture

• Innovation: We encourage out-of-the-box thinking and foster an environment where innovative solutions are welcomed.
• Team Spirit: Collaboration is at the heart of our operations, and we believe in helping each other succeed.