IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our team in Johannesburg. The ideal candidate will have a strong background in troubleshooting hardware and software issues, providing excellent customer service, and supporting network systems.

Responsibilities

• Deliver exceptional customer support and communicate technical information effectively.
• Manage IT projects related to hardware and software upgrades.
• Support end-users in a multi-platform environment.
• Diagnose and resolve complex technical issues.
• Collaborate with the IT team on system improvements and upgrades.
• Ensure compliance with IT security policies.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Mac OS
• Network Configuration

Soft Skills

• Adaptability
• Teamwork

Certifications

• CompTIA Network+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages (Python, Bash): Experience with scripting for automation tasks.
• Exposure to database management systems: Basic knowledge of SQL and database administration.

Benefits

• Health and wellness programs
• Continuous education and training opportunities
• Annual leave and public holidays
• Employee discounts on IT products

Company Culture

• Growth Mindset: We cultivate a growth mindset, empowering employees to pursue continuous learning.
• Respect for Diversity: Respect for diverse perspectives and backgrounds is fundamental to our culture.
• Customer-Centric Approach: We put our clients first, striving to exceed their expectations at every opportunity.