IT Support Technician

Job Description

Join our team as an IT Support Technician where you will play a crucial role in ensuring smooth IT operations. Your responsibilities will include troubleshooting technical issues, maintaining hardware, and providing training to staff on new technologies. If you thrive in a fast-paced setting and enjoy helping others, we want to hear from you!

Responsibilities

• Monitor and support network and systems performance.
• Keep documentation up-to-date for IT processes and solutions.
• Participate in the development of IT policies and procedures.
• Help with setting up and configuring new hardware and software.
• Provide end-user training and support.
• Engage with vendors as needed for system maintenance and support.

Requirements

Education

• Diploma in Computer Science or equivalent
• Bachelor's degree is a plus

Experience

• 3+ years in an IT Support Role

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Teamwork
• Attention to Detail

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Cybersecurity Best Practices: Understanding of security protocols and data protection methods.
• Project Management Skills: Ability to manage small IT projects or upgrades effectively.

Benefits

• Comprehensive health, dental, and vision plans
• Flexible working hours and remote work options
• Performance-based bonuses
• Employee development programs

Company Culture

• Supportive Atmosphere: We foster a supportive workplace where questions are encouraged, and assistance is offered.
• Commitment to Diversity: We celebrate diversity and are committed to creating an inclusive environment for all.
• Ethical Standards: We uphold high ethical standards, encouraging responsible business practices.