IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician where you will provide first-line support for software, hardware, and networking issues, ensuring clients receive prompt resolutions and assistance.

Responsibilities

• Assist clients with troubleshooting and resolving technology-related issues.
• Provide training and support for new software applications.
• Document support cases and maintain detailed records of problems and resolutions.
• Coordinate with external vendors for support services and repairs.
• Perform system backups and data recovery as required.
• Contribute to the development of user manuals and support resources.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Certifications such as Cisco CCNA are a plus

Experience

• 2+ years of experience in a similar role

Technical Skills

• Hardware Troubleshooting
• Remote Support Tools

Soft Skills

• Problem-solving
• Effective Communication

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with IT security best practices: Knowledge of cybersecurity principles and practices.
• Customer relationship management software experience: Experience using tools to manage client interactions.

Benefits

• Comprehensive health insurance
• Retirement savings plan with employer contributions
• Work-life balance initiatives
• Training and certifications provided

Company Culture

• Collaboration and Teamwork: Our team focuses on collaborative efforts to solve problems and achieve goals.
• Continuous Improvement: We encourage continuous improvement in both our processes and personal development.