IT Support Technician

Job Description

Join our Johannesburg team as an IT Support Technician! You will troubleshoot technical problems, assist users with software and hardware issues, and maintain IT infrastructure. This position requires strong technical skills and a customer-focused attitude. If you're ready to make a difference in a fast-paced IT environment, we want to hear from you.

Responsibilities

• Support users with software installations and updates.
• Manage and troubleshoot VoIP and telecommunication systems.
• Assist in developing IT policies and procedures.
• Provide onsite support for IT-related issues.
• Work with vendors for hardware repairs and upgrades.
• Stay current on emerging technologies and best practices in IT support.

Requirements

Education

• Diploma in Computer Science or IT-related field
• Bachelor's degree preferred

Experience

• 3+ years of experience in IT support

Technical Skills

• Troubleshooting
• Network Management

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA Network+ Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with ITIL Framework: Knowledge of ITIL practices for IT service management.
• Familiarity with Virtualization Technologies: Understanding of virtualization concepts like VMware or Hyper-V.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company match
• Professional development funding
• Employee assistance programs

Company Culture

• Diversity and Inclusion: We are committed to creating an inclusive environment where all employees feel valued and respected.
• Continuous Learning: We support ongoing professional development and continuous learning for our team members.