Help Desk Analyst

Job Description

Join Tech Solutions Ltd. as a Help Desk Analyst and provide stellar support to our users. Your role will involve addressing and resolving technical issues while maintaining a positive customer experience. A knack for problem-solving and excellent communication skills are essential.

Responsibilities

• Respond promptly to user inquiries and provide expert technical support.
• Perform system upgrades and configurations as necessary.
• Document troubleshooting processes and solutions for knowledge base.
• Assist in user account management and system access.
• Collaborate with the IT team to deliver effective solutions.
• Maintain equipment inventory and manage software licenses.

Requirements

Education

• National Diploma in IT or related field
• Bachelor's degree in Information Technology is preferable

Experience

• 2+ years of experience in IT support or Help Desk roles

Technical Skills

• Windows OS
• Networking
• Hardware Installation

Soft Skills

• Customer Service
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with ITIL framework: Knowledge of ITIL best practices for IT service management.
• Experience with ticketing systems like JIRA: Proficiency in using JIRA or similar platforms for managing support requests.

Benefits

• Competitive salary and performance bonuses
• Medical aid and retirement benefits
• Opportunity for professional development and training
• Flexible working hours and leave policies

Company Culture

• Teamwork: We believe in teamwork, where every staff member contributes to the organization's success.
• Innovation: We encourage innovative solutions to improve our services continuously.
• Growth and Development: We provide resources and opportunities for professional growth.