IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Group, you will play a key role in delivering exceptional support to both clients and internal users. Bringing technical knowledge and a service-oriented attitude, you will engage with various IT systems, ensuring they run smoothly and efficiently.

Responsibilities

• Troubleshooting network connectivity issues and server problems.
• Implementing software updates and upgrades as necessary.
• Conducting regular checks on IT systems to ensure functionality.
• Assisting staff with the use of new technologies and software applications.
• Providing support for remote access technologies.
• Maintaining compliance with IT policies and security protocols.
• Participating in IT projects that enhance company operations.
• Generating reports on system performance and support activities.

Requirements

Education

• Diploma in IT Support or an equivalent qualification
• Relevant industry certifications are preferable

Experience

• 2+ years of experience in a similar position

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Teamwork
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Understanding of Mac OS: Familiarity with troubleshooting Mac operating systems and hardware.
• Experience with remote desktop support tools: Proficient in using tools for remote support and assistance.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Opportunities for professional development
• Flexible work hours

Company Culture

• Collaborative Environment: We believe in teamwork and support, creating a welcoming workplace.
• Innovation Driven: We encourage creative problem-solving and continually seek new ideas.
• Employee Growth: We invest in our employees' training and development, fostering career advancement.