IT Support Specialist

Job Description

As an IT Support Specialist, you will play a crucial role in maintaining our IT systems and providing top-notch technical support to our users. You will troubleshoot hardware and software issues, ensuring optimal performance and user satisfaction. If you're a problem-solver with a passion for technology, we want you on our team.

Responsibilities

• Respond to user inquiries and provide technical support.
• Perform routine checks on hardware and software systems.
• Assist in the setup of computer workstations and user accounts.
• Cooperate with external vendors to resolve complex issues.
• Assist in the maintenance of network security protocols.
• Provide training sessions for new staff members.
• Create and maintain records of support requests and resolutions.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows and Mac OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-solving
• Teamwork

Advantageous

• ITIL Certification: Knowledge of ITIL principles and practices.
• Experience with cloud technologies: Familiarity with cloud services such as AWS or Azure will be an advantage.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Flexible working hours
• Opportunities for professional development

Company Culture

• Innovation: We promote creativity and innovation among our team members.
• Supportive Environment: Our workplace fosters teamwork and supports personal growth.
• Diversity and Inclusion: We believe in building a diverse workforce and creating an inclusive culture.