Hospitality Manager

Job Description

Join our team as a Hospitality Manager, where you will oversee hotel operations, ensuring the highest standards of guest service and operational efficiency. The ideal candidate will have extensive experience in the hospitality industry, a passion for customer service, and a knack for managing diverse teams.

Responsibilities

• Facilitate smooth daily operations and maintain quality standards.
• Manage inventory and supplies for all hotel departments.
• Develop and implement staff training programs.
• Monitor and analyze guest satisfaction metrics.
• Ensure all areas of the hotel are well-maintained and clean.
• Coordinate events and functions held at the hotel.
• Foster a positive work environment for all staff.
• Lead initiatives for community engagement and corporate responsibility.

Requirements

Education

• Bachelor's degree in Hospitality or Business Management
• Professional certifications in hospitality are a plus

Experience

• 7+ years of management experience in a hotel environment

Technical Skills

• Event Planning
• Team Management

Soft Skills

• Conflict Resolution
• Adaptability

Certifications

• Service Excellence Certification
• Meyer’s Management Training Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience in implementing sustainability initiatives in hotels: Prior experience in green practices and sustainable hospitality.
• Multilingual abilities: Ability to converse in multiple languages is a plus.

Benefits

• Attractive salary with annual performance incentives
• Health benefits including dental and vision
• Generous paid time off and holidays
• Continuous training and career advancement opportunities

Company Culture

• Diversity: We pride ourselves on a diverse workforce that reflects the communities we serve.
• Continuous Improvement: Ongoing training and personal growth are a focus for all team members.
• Community Engagement: We actively participate in local community initiatives and relationships.