Help Desk Analyst

Job Description

Join our East London team as a Help Desk Analyst where your role is to assist users with software and hardware problems, ensuring a seamless IT experience. Your helpful attitude and technical skills will enhance troubleshooting processes and strengthen customer satisfaction.

Responsibilities

• Respond promptly to user requests submitted through the support system.
• Identify and escalate unresolved issues to proper team members.
• Maintain an inventory of required hardware and software.
• Help implement IT policies and procedures for enhanced efficiency.
• Conduct regular training sessions for new software systems.
• Track and report on support desk performance and client satisfaction.
• Actively contribute to team initiatives and projects aimed at improving service delivery.

Requirements

Education

• Diploma or degree in IT, Computer Science, or related field

Experience

• 2+ years of experience in IT support, preferably in a help desk environment.

Technical Skills

• Windows OS
• Ticketing Systems
• Networking Basics

Soft Skills

• Communication Skills
• Problem-Solving

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Basic understanding of IT principles and operations.
• Experience with Mac OS: Familiarity with Apple operating systems and devices.

Benefits

• Competitive salary and performance-based bonuses
• Medical aid and pension contributions
• Flexible working hours
• Opportunities for professional development

Company Culture

• Teamwork: We value a collaborative approach where everyone’s contributions matter.
• Innovation: Continuous improvement is key to our success.
• Respect and Integrity: We uphold a strong culture of respect and integrity in our operations.