IT Support Technician

Job Description

We are looking for a proactive IT Support Technician based in Cape Town. In this role, you will be responsible for diagnosing and fixing technical issues, supporting hardware and software, and addressing client inquiries effectively.

Responsibilities

• Provide technical support and troubleshooting for hardware and software issues.
• Respond to IT support tickets and queries in a timely manner.
• Install, configure, and upgrade computer systems and software.
• Maintain IT documentation including system configurations and procedures.
• Assist in network support and management.
• Conduct regular maintenance checks on IT systems.
• Train staff on new technologies and software applications.
• Assist in managing backup and recovery processes.
• Ensure security protocols are adhered to.

Requirements

Education

• Diploma in IT or Computer Science
• Relevant IT certifications preferred (e.g. CompTIA A+, Microsoft Certified)

Experience

• 1-3 years of experience in IT support roles

Technical Skills

• Technical Troubleshooting
• Network Configuration
• Operating Systems
• Customer Service Skills

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience with Help Desk software: Familiarity with ticketing systems and remote troubleshooting tools.
• Knowledge of Active Directory: Understanding of user and group management in Active Directory.

Benefits

• Competitive salary and performance bonuses
• Medical aid and retirement benefits
• Professional development opportunities
• Flexible working hours

Company Culture

• Teamwork: We value collaboration and open communication in our team.
• Innovation: Our culture encourages innovative thinking and creative solutions.
• Supportive Environment: We foster a supportive work environment that promotes professional growth.