IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our dynamic team in Port Elizabeth. In this role, you'll provide technical support and troubleshooting for hardware and software issues, ensuring smooth operations and enhancing user experience. The successful candidate will be adept at problem-solving and have a keen understanding of IT systems.

Responsibilities

• Respond to user inquiries and provide solutions in a timely manner.
• Configure and deploy new hardware for users.
• Ensure compliance with company IT policies and procedures.
• Participate in IT projects and upgrades.
• Maintain an inventory of IT assets and equipment.

Requirements

Education

• Recognized certification in IT support or similar

Experience

• 3+ years of experience in a similar role

Technical Skills

• Linux OS
• Remote Desktop Support
• ITIL Framework

Soft Skills

• Adaptability
• Customer Service

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Understanding of cloud technology and services like AWS or Azure.
• Knowledge of scripting: Familiarity with PowerShell or Bash scripting for automation.

Benefits

• Comprehensive medical aid
• Retirement savings plan
• Flexible working hours
• Employee recognition programs

Company Culture

• Continuous Improvement: Our commitment to continuous improvement helps us stay ahead in the rapidly evolving tech landscape.
• Collaboration: Teamwork is key in our organization, and we work closely together to achieve our goals.