IT Support Technician

Job Description

As an IT Support Technician based in Bloemfontein, you'll be the go-to person for troubleshooting and resolving IT-related issues within our organization. Your expertise will be invaluable in maintaining the IT infrastructure, providing support to end-users, and ensuring optimal performance of all systems in place.

Responsibilities

• Respond promptly to user inquiries and provide effective solutions.
• Install and upgrade computer systems and software.
• Conduct regular system checks and backups.
• Educate users on best practices and preventive measures.
• Assist with network troubleshooting and configuration.
• Participate in IT projects and contribute to team efforts.

Requirements

Education

• Degree in Information Technology or related field
• Certifications in IT support (e.g., ITIL) are preferable

Experience

• 3+ years experience in a help desk or support role

Technical Skills

• Remote Support Tools
• Troubleshooting

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of Virtualization (VMware/Hyper-V): Experience working with virtual machines and server management.
• Experience with mobile device management (MDM): Knowledge of MDM solutions and policies.

Benefits

• Comprehensive medical aid and additional wellness programs
• Pension plan with matching contributions
• Generous leave policies
• Support for professional certifications and training

Company Culture

• Innovative Thinking: Encouraging creativity and innovation to push the boundaries of technology and support.
• Employee Empowerment: We empower our employees to take ownership of their work and contribute to our success.
• Supportive Leadership: Our leadership is committed to supporting employee growth and well-being.