Hospitality Manager

Job Description

We're on the lookout for a dynamic Hospitality Manager to join our Cape Town hotel. In this role, you'll oversee hotel operations, ensuring a memorable experience for our guests. Your leadership will guide our team in delivering exceptional service while managing daily operations effectively.

Responsibilities

• Direct all hotel operational aspects, including guest services and hotel management.
• Ensure all departments are working efficiently and meeting service standards.
• Conduct regular inspections of facilities and services to maintain quality.
• Build relationships with guests to encourage return visits.
• Organize promotional events and special programs.
• Track and report on hotel performance metrics to management.
• Develop crisis management plans and protocols.
• Oversee maintenance and facility management for optimal guest experiences.
• Ensure adherence to budgetary restrictions.

Requirements

Education

• Bachelor's degree in Business Management or related field preferred

Experience

• 5+ years of hotel management experience

Technical Skills

• Revenue Management
• Event Planning

Soft Skills

• Conflict Resolution
• Time Management

Certifications

• Certified Hotel Administrator (CHA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of local tourism trends: Understanding of the local market to drive guest engagement.
• Experience with upselling strategies: Ability to enhance guest experiences through effective upselling techniques.

Benefits

• Comprehensive health and wellness programs
• Retirement savings plan with employer matching
• Flexible work schedules
• Opportunities for career advancement

Company Culture

• Innovation: We encourage innovation and creativity within our team, ensuring fresh ideas and approaches.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.
• Community Engagement: We engage with the local community and support various initiatives.