Hospitality Manager

Cape Town Full-time R30,000 - R40,000 / Month
(R360,000 - R480,000 / Year)

Job Description

We're on the lookout for a dynamic Hospitality Manager to join our Cape Town hotel. In this role, you'll oversee hotel operations, ensuring a memorable experience for our guests. Your leadership will guide our team in delivering exceptional service while managing daily operations effectively.

Responsibilities

  • Direct all hotel operational aspects, including guest services and hotel management.
  • Ensure all departments are working efficiently and meeting service standards.
  • Conduct regular inspections of facilities and services to maintain quality.
  • Build relationships with guests to encourage return visits.
  • Organize promotional events and special programs.
  • Track and report on hotel performance metrics to management.
  • Develop crisis management plans and protocols.
  • Oversee maintenance and facility management for optimal guest experiences.
  • Ensure adherence to budgetary restrictions.

Requirements

Education
  • Bachelor's degree in Business Management or related field preferred
Experience
  • 5+ years of hotel management experience
Technical Skills
  • Revenue Management
  • Event Planning
Soft Skills
  • Conflict Resolution
  • Time Management
Certifications
  • Certified Hotel Administrator (CHA)
Languages
  • English: Fluent
  • Zulu: Basic

Advantageous

  • Knowledge of local tourism trends: Understanding of the local market to drive guest engagement.
  • Experience with upselling strategies: Ability to enhance guest experiences through effective upselling techniques.

Benefits

  • Comprehensive health and wellness programs
  • Retirement savings plan with employer matching
  • Flexible work schedules
  • Opportunities for career advancement

Company Culture

  • Innovation: We encourage innovation and creativity within our team, ensuring fresh ideas and approaches.
  • Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.
  • Community Engagement: We engage with the local community and support various initiatives.
Status: Closed