IT Support Technician

Job Description

We are seeking an IT Support Technician to join our vibrant team in Johannesburg. As the first line of support, you will be responsible for troubleshooting and resolving technical issues for end-users, ensuring seamless IT operations. The ideal candidate will possess strong problem-solving skills and a passion for technology, providing exceptional service to our clients.

Responsibilities

• Act as the initial point of contact for IT-related inquiries.
• Perform troubleshooting of hardware, software, and network issues.
• Create and manage user accounts and permissions.
• Assist with software installations and updates.
• Provide input for the improvement of IT processes and procedures.
• Ensure backups are conducted regularly and data is secure.
• Collaborate with other IT staff on projects and tasks as needed.

Requirements

Education

• Diploma or degree in Computer Science or IT-related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Adaptability
• Customer Service Orientation

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Proficiency with IT service management platforms like Jira or ServiceNow.
• Basic knowledge of SQL: Understanding of database concepts and ability to run basic queries.

Benefits

• Comprehensive health coverage and retirement plans
• Work from home options
• Ongoing training and career development programs
• Team-building events and activities

Company Culture

• Diversity and Inclusion: We embrace diversity and are committed to creating an inclusive workplace for all.
• Work-Life Balance: We promote a healthy work-life balance for all team members, with flexible working arrangements.