IT Support Technician

Job Description

Join our team in the role of IT Support Technician, where you will provide exceptional technical assistance and support to users. Your responsibilities will include troubleshooting hardware and software, managing network issues, and ensuring optimal functioning of IT systems. You will be the go-to person for IT-related inquiries, making a difference in our daily operations.

Responsibilities

• Troubleshoot and resolve technical issues reported by users.
• Manage and monitor system performance and security.
• Support IT projects that involve new technologies.
• Assist with data backup and recovery processes.
• Collaborate with other departments for IT needs.
• Create and maintain technical documentation.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Windows Server Management
• Active Directory

Soft Skills

• Customer Service Orientation

Languages

• English: Fluent

Advantageous

• Experience with Linux and MacOS environments: Knowledge of additional operating systems enhances support capabilities.
• ITIL Foundation Certification: Certification indicating solid understanding of IT service management.

Benefits

• Comprehensive health plans
• Competitive salary with performance bonuses
• Opportunities for professional development
• A supportive team and friendly work environment

Company Culture

• Team Environment: We promote a collaborative team culture where ideas and feedback are welcomed.
• Innovation Driving: Our team is always encouraged to explore innovative solutions to enhance our services.
• Professional Growth: We prioritize the professional growth of our team members with ongoing training opportunities.