Customer Support Representative

Job Description

As a Customer Support Representative, you will be the first point of contact for our customers, resolving inquiries and ensuring a smooth experience. You will assist with troubleshooting, provide product information, and escalate issues when necessary. Your role is pivotal in maintaining our high standards of customer satisfaction.

Responsibilities

• Handle incoming calls and respond to queries promptly.
• Provide solutions in a timely manner to ensure customer satisfaction.
• Record detailed notes of customer interactions for future reference.
• Work with technical support for complex issues.
• Guide customers through problem-solving steps.
• Support marketing initiatives with customer insights.
• Engage in continuous learning and adaptation to changes in services.
• Promote offers and upsell services when appropriate.

Requirements

Education

• Matric certificate or equivalent
• BTEC Level 3 Diploma in Customer Service preferred

Experience

• 2+ years of experience in customer support or a similar role

Technical Skills

• CRM systems
• Data entry

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Knowledge of CRM software: Experience in managing customer data and interactions effectively.
• Bilingual abilities: Ability to assist customers in multiple languages would be a plus.

Benefits

• Market-related salary with bonuses
• Comprehensive medical aid
• Flexible working hours and potential for hybrid work
• Professional development opportunities

Company Culture

• Inclusivity: We celebrate diversity and build an inclusive workplace that welcomes everyone.
• Innovation: We embrace new ideas and encourage creative thinking in all our projects.
• Employee Wellbeing: We prioritize the health and well-being of our employees through various support programs.