IT Support Technician

Job Description

As an IT Support Technician, you will be integral in resolving technical issues and providing support to end-users. Your role involves maintaining and improving IT infrastructure while ensuring excellent customer service.

Responsibilities

• Engage with clients to understand their IT support needs.
• Provide training to end-users on various software applications.
• Monitor and update tickets in the support system.
• Assist in the installation of hardware and software solutions.
• Perform regular maintenance on IT assets.
• Document resolutions for recurring issues to enhance future support.
• Participate in team meetings to improve service efficiency.
• Implement best practices for IT service management.
• Ensure hardware repairs are handled timely and effectively.

Requirements

Education

• Matric/Grade 12
• IT Diploma or related qualification

Experience

• 2-3 years of experience in IT support or technical support roles.

Technical Skills

• Windows and Mac OS
• Networking
• Hardware Repair
• Software Installation

Soft Skills

• Customer Service
• Problem Solving
• Time Management

Certifications

• CompTIA A+
• ITIL Foundations

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with CRM systems: Familiarity with customer relationship management software to assist clients effectively.
• Knowledge of cloud services: Understanding of cloud services such as Microsoft Azure or AWS.

Benefits

• Competitive salary with performance bonuses
• Medical aid contributions
• Flexible working hours
• Opportunities for professional development

Company Culture

• Teamwork: We promote a culture of collaboration and collective problem-solving.
• Professional Growth: We support ongoing training and skill development for our employees.
• Inclusive Environment: Our workplace is inclusive, welcoming diverse backgrounds and perspectives.