IT Support Technician

Job Description

Join our IT team as an IT Support Technician where you'll be responsible for maintaining computer networks and providing technical support to users. Your role will be crucial in ensuring a seamless tech experience for our clients.

Responsibilities

• Respond to user requests by diagnosing and resolving technical issues.
• Install and configure software and hardware for clients.
• Provide training and support to users on various applications.
• Maintain a knowledge base of troubleshooting procedures and solutions.
• Manage helpdesk tickets and prioritize urgent requests.
• Conduct regular system maintenance and updates.
• Assist in the deployment of new IT systems.
• Monitor and manage IT inventories and assets.
• Collaborate with other IT professionals to enhance services.
• Ensure compliance with IT policies and standards.

Advantageous

• CompTIA A+ certification: Certification demonstrating knowledge in IT technical support.
• Experience with Linux systems: Knowledge in managing and configuring Linux operating systems.

Benefits

• Medical aid and health insurance cover
• Retirement benefits and pension plan
• Paid time off and generous leave policies
• Opportunities for professional development and training

Company Culture

• Team Spirit: We foster a collaborative work environment where every team member is valued.
• Innovation: Encouraging innovative solutions and forward-thinking ideas.
• Work-Life Balance: Prioritizing a healthy work-life balance for all employees.