Payment Collector

Job Description

We are seeking a highly motivated Payment Collector to join our team. The ideal candidate will be responsible for tracking and collecting payments from customers to ensure timely and accurate payment processing.

Responsibilities

• Contact customers with outstanding accounts and remind them of their payment obligations.
• Assist customers in understanding their statements and invoices.
• Analyze customer payment history to tailor collection strategies.
• Maintain consistent communication with clients to ensure payment commitments are met.
• Prepare weekly reports detailing collection progress and pending accounts.
• Utilize customer relationship management (CRM) tools to monitor interactions and follow-ups.
• Work closely with the finance team to reconcile accounts.

Requirements

Education

• High school diploma or equivalent
• Additional certification or diploma in finance or accounting is a plus

Experience

• At least 2-3 years of experience in payment collection or a related field

Technical Skills

• Communication
• Negotiation
• Problem-solving

Soft Skills

• Attention to detail
• Customer service

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience in a customer-facing role: Proven ability to effectively communicate with customers and manage relationships.
• Knowledge of legal regulations related to debt collection: Awareness of legal framework governing payment collection practices.

Benefits

• Competitive salary between ZAR 12,000 to ZAR 20,000 per month.
• Health, dental, and vision insurance.
• Retirement savings plan with company contributions.
• Flexible working hours with potential remote work options.

Company Culture

• Inclusive Environment: We foster an inclusive workplace where all employees feel valued and empowered.
• Professional Growth: We believe in the continuous development of our employees through training and mentorship.