IT Support Technician

Job Description

Seeking a proactive IT Support Technician to provide first-rate technical assistance to our staff. You will diagnose hardware and software issues and ensure all users have the tools they need for productivity.

Responsibilities

• Provide technical support for hardware and software issues.
• Assist employees with troubleshooting network connectivity problems.
• Install and configure new devices and software.
• Perform regular system maintenance and updates.
• Document technical procedures and user guides.
• Conduct training sessions for staff on IT best practices.
• Manage IT inventory and asset tracking.
• Support remote users with connectivity issues.
• Collaborate with the IT team on projects and improvements.

Requirements

Education

• Diploma in IT or related field
• Degree in Computer Science is advantageous

Experience

• 2+ years experience in an IT support role

Technical Skills

• Windows OS
• Networking
• Active Directory
• Technical Support Tools

Soft Skills

• Communication Skills
• Problem Solving

Certifications

• CompTIA A+ Certification
• ITIL Certification is a plus

Languages

• English: Fluent

Advantageous

• Experience with remote desktop tools: Familiar with tools like TeamViewer or AnyDesk for remote support.
• Knowledge of IT security best practices: Understanding of data security protocols and measures.

Benefits

• Market-related salary
• Health and pension benefits
• Training and professional development opportunities
• Work-life balance initiatives

Company Culture

• Team-Oriented Environment: We encourage teamwork and collaboration to promote innovation.
• Continuing Education: Support for training and skill development is a priority.
• Inclusive Workplace: We celebrate diversity and ensure everyone is included both in culture and practices.