IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our team in Durban. The successful candidate will provide technical support for hardware and software issues, ensuring smooth IT operations across the organization.

Responsibilities

• Deliver first-class customer service to all users.
• Lead troubleshooting sessions for complex technical issues.
• Analyze system performance and suggest improvements.
• Collaborate with IT team members on projects.
• Assist in disaster recovery planning and execution.
• Maintain and update user documentation and manuals.
• Provide feedback to management about user needs.
• Support the development of IT policies and procedures.

Requirements

Education

• National Diploma in Information Technology
• Degree in Computer Science or a related field preferred

Experience

• 3+ years of experience providing IT support

Technical Skills

• Linux OS
• Virtualization Technologies

Soft Skills

• Teamwork
• Time management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Certification in CompTIA Security+: Fundamental understanding of IT security principles.
• Experience with IT asset management: Knowledge of tracking and managing IT assets.

Benefits

• Comprehensive medical aid plan
• Yearly bonuses based on performance
• Ongoing training and professional development
• Hybrid working options available

Company Culture

• Professional Growth: We offer regular training and development programs to help our employees advance their skills and careers.
• Respect and Integrity: We build a culture of respect and integrity, valuing the contributions of every team member.
• Community Engagement: We are committed to giving back to our local community through various outreach programs.