Technical Support Engineer

Job Description

We are on the lookout for a proactive Technical Support Engineer who is adept at troubleshooting hardware and software issues. The successful candidate will be instrumental in ensuring the seamless operation of our IT infrastructure while providing first-class support to our clients.

Responsibilities

• Act as the first point of contact for technical support.
• Troubleshoot and resolve daily technical issues.
• Document and track issues using the support ticket system.
• Participate in quarterly reviews of service delivery.
• Support the installation and configuration of IT systems.
• Engage with clients to understand their technology needs.

Requirements

Education

• Relevant IT Certification

Experience

• 2+ years of experience in IT support or helpdesk roles

Technical Skills

• Technical Knowledge
• Virtualization

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Technician

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Proficiency with software for providing remote assistance.
• Scripting experience: Knowledge of scripting languages for automation tasks.

Benefits

• Comprehensive health insurance
• Retirement savings plan with employer match
• Work-from-home options for eligible positions
• Training and development initiatives

Company Culture

• Empowerment: We empower our employees to take ownership of their work and contribute to the company's success.
• Innovation: Creative thinking and innovation are at the core of our operations, driving us forward.
• Community Engagement: We actively engage with our local community and encourage our employees to participate in outreach initiatives.