IT Support Technician

Job Description

We're on the lookout for a proactive IT Support Technician to enhance our support team. You will be responsible for troubleshooting software and hardware issues, offering technical assistance to users, and ensuring smooth IT operations.

Responsibilities

• Assist users with technical queries and provide solutions.
• Set up new user accounts, and manage permissions as per company policies.
• Maintain recording of IT assets and oversee inventory.
• Troubleshoot network connectivity issues and liaise with internet service providers as necessary.
• Provide exceptional customer service to ensure high client satisfaction.
• Research and recommend new IT solutions to improve efficiency.
• Perform routine maintenance on servers and other critical IT infrastructure.

Requirements

Education

• Diploma in Computer Systems or related field
• Bachelor's degree in a relevant field is preferred

Experience

• 3-5 years of experience in IT support roles

Technical Skills

• Linux OS
• VoIP Systems

Soft Skills

• Customer Service
• Time Management

Certifications

• Cisco Certified Network Associate
• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Knowledge of Project Management: Basic skills in project management and understanding Agile methodology.
• Experience in Remote Support: Familiarity with providing support in remote environments.

Benefits

• Comprehensive medical aid
• Annual bonuses based on performance
• Training and development budget
• Work-life balance initiatives

Company Culture

• Innovation Driven: We embrace innovative thinking and support employees to bring new ideas to life.
• Employee Recognition: Recognition for hard work and accomplishments is a core value at our company.
• Customer-Centric Approach: We prioritize our clients' needs and work together to fulfill those needs.