IT Desk Manager - Durban - Technical Support

Job Description

As an IT Desk Manager in Durban, you'll provide leadership to our support team, focusing on service excellence and innovation in technical support processes. We’re looking for someone who is passionate about technology and excels in problem-solving.

Responsibilities

• Lead the IT support team in providing exceptional technical assistance to users.
• Develop and implement support processes and best practices for the service desk.
• Analyze and report on support metrics, identifying trends and issues.
• Monitor incoming support requests to ensure timely triage and resolution.
• Provide escalated support on complex technical issues as necessary.
• Collaborate with IT management to align support services with business objectives.
• Ensure compliance with IT policies and procedures.
• Assist in budgeting and planning for IT service desk operations.
• Contribute to the continuous improvement of IT services and support methodologies.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree preferred

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Network Troubleshooting
• System Administration

Soft Skills

• Team Collaboration
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with helpdesk software solutions: Familiarity with helpdesk ticketing systems and workflows.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices and policies.

Benefits

• Comprehensive medical aid cover
• Employee training programs
• Flexible working hours
• Performance bonuses

Company Culture

• Inclusivity: We value diverse perspectives and backgrounds, fostering an inclusive workplace.
• Community Engagement: We actively engage with our local community through outreach and support programs.
• Work-life Balance: We prioritize work-life balance to ensure the well-being of our employees.