Hospitality Manager

Job Description

We are on the lookout for a dynamic Sales Executive who thrives in a fast-paced environment. You will play a pivotal role in driving sales growth by developing strong relationships with clients and understanding their unique needs. Your expertise in identifying market opportunities will directly contribute to our success.

Responsibilities

• Strategically manage hotel operations to maximize profitability.
• Promote a culture of outstanding customer service throughout the hotel.
• Collaborate with marketing teams to boost hotel visibility.
• Recruit, train, and evaluate hotel staff to meet operational needs.
• Conduct regular inspections of premises to maintain standards.
• Act as the point of contact for guest feedback and issues.
• Ensure exceptional housekeeping standards are maintained.
• Establish and maintain security protocols for the hotel.
• Engage with the local community to enhance hotel reputation.
• Participate in budget planning and financial forecasting.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Hospitality Management degrees preferred

Experience

• 6+ years of leadership experience in the hospitality sector

Technical Skills

• Customer Relationship Management (CRM)
• Sales and Marketing

Soft Skills

• Problem-Solving
• Team Building

Certifications

• Hospitality Management Degree
• Food Safety Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Multilingual abilities: Ability to communicate in multiple languages is a plus.
• Sustainable practice knowledge: Experience with green initiatives in hospitality.

Benefits

• Comprehensive health insurance
• Paid time off and holiday leave
• Flexible working hours
• Access to training and development programs

Company Culture

• Growth Development: We provide ongoing professional development and career growth opportunities.
• Customer-Centric Approach: Our focus is on enhancing customer satisfaction and building long-lasting relationships.
• Community Engagement: We engage with our local community and support local services and initiatives.