IT Support Technician

Job Description

We are on the lookout for an IT Support Technician in Johannesburg who will be responsible for diagnosing and resolving hardware and software problems. You will work closely with our clients to deliver excellent service and ensure that all IT systems are functioning smoothly. Ideal candidates should enjoy problem-solving and possess strong communication skills.

Responsibilities

• Respond to user inquiries via phone, email, and in person regarding technology issues.
• Implement cybersecurity measures to protect company data.
• Provide remote support to users when necessary.
• Assist with backup and recovery of server information.
• Maintain logs of all IT requests and follow up on outstanding issues.
• Stay updated on the latest technology trends and tools.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology

Experience

• 3+ years in IT support roles, with a focus on customer service

Technical Skills

• Mac OS
• Software Installation
• Remote Support Tools

Soft Skills

• Teamwork
• Customer Service Orientation

Certifications

• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Experience with cloud service platforms such as AWS or Azure.
• Familiarity with ticketing systems: Experience using helpdesk tools like JIRA or ServiceNow.

Benefits

• Comprehensive health insurance
• Annual performance bonuses
• Flexibility in working hours
• Access to ongoing education and learning resources

Company Culture

• Professional Growth: We provide opportunities for continuous learning and career advancement.
• Balanced Work Life: We promote a healthy work-life balance with flexible working arrangements.
• Supportive Environment: Our workplace is supportive, allowing every employee to voice their opinions and ideas.