Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist who is passionate about helping customers resolve technical issues. You will provide assistance via phone, email, and chat, ensuring a smooth and efficient experience for our users.

Responsibilities

• Respond to technical queries and resolve customer issues swiftly.
• Monitor and follow up on support tickets to ensure timely responses.
• Provide feedback and suggestions for improving operational processes.
• Stay updated on product knowledge and industry trends.
• Engage in continuous self-improvement and professional development.

Requirements

Education

• Diploma in Computer Science or IT-related field
• Bachelor's degree preferred

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Customer Support Software
• Database Management

Soft Skills

• Empathy
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with remote support tools: Proficient in using remote desktop software to assist customers.
• Basic programming skills: Knowledge of scripting languages can be beneficial.

Benefits

• Flexible working hours and remote work options
• Retirement savings plan with company contribution
• Employee discounts on products and services
• Wellness programs and team-building activities

Company Culture

• Customer Focused: Our team is dedicated to providing outstanding service and support to our customers.
• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive workplace for everyone.