IT Support Technician

Job Description

Are you passionate about streamlining processes and enhancing productivity? Our team is in search of a talented DevOps Engineer to take on critical cloud operations and automate infrastructure processes. In this role, you'll bridge the gap between development and IT operations, ensuring seamless deployment and management of applications. If you are eager to contribute to innovative projects while working in a dynamic environment, we want to hear from you!

Responsibilities

• Deliver technical support to users across multiple platforms.
• Configure and maintain networks and servers.
• Assist with software installations and updates.
• Monitor help desk ticketing system and track resolution times.
• Work with vendors on hardware and software issues.
• Provide guidance on IT best practices.
• Maintain documentation on IT processes and troubleshooting techniques.

Requirements

Education

• National Diploma in IT or similar qualification

Experience

• 3+ years of IT support experience preferred

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Benefits

• Comprehensive health and dental coverage
• Employee assistance program
• Flexible working hours
• Access to training and workshops

Company Culture

• Continuous Learning: We encourage continuous learning and personal growth through various training programs.
• Work-Life Balance: We support a healthy work-life balance, offering flexible schedules to our employees.
• Community Engagement: We believe in giving back to the community through various initiatives.