Key Account Manager

Job Description

We are seeking a highly skilled Key Account Manager to nurture and grow our key client relationships in Pretoria. The successful candidate will be responsible for managing client accounts, driving strategic initiatives, and ensuring satisfaction and retention.

Responsibilities

• Cultivate key client relationships through proactive communication.
• Analyze client feedback to improve service offerings.
• Develop comprehensive account reviews and strategize for the future.
• Coordinate with marketing to align messaging with client needs.
• Engage in networking opportunities to expand industry connections.
• Support the development of sales proposals and presentations.
• Provide training and support for clients on product usage.
• Monitor account health metrics and implement action plans as needed.
• Utilize industry knowledge to advise clients on best practices.
• Attend industry events and conferences to represent the company.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Relevant certifications in sales or account management are advantageous

Experience

• 5+ years of experience in managing key accounts or strategic partnerships

Technical Skills

• Project Management Tools
• Presentation Skills

Soft Skills

• Customer Focus
• Adaptability

Languages

• English: Fluent

Advantageous

• Proficiency in Local Languages: Ability to communicate in Afrikaans or other local languages is beneficial.
• Experience with General Contracts: Knowledge of negotiation and management of commercial contracts.

Benefits

• Attractive remuneration with additional bonuses
• Health insurance covering medical, dental, and vision
• Flexible working arrangements and remote work options
• Support for training and certifications

Company Culture

• Growth Mindset: We encourage a growth mindset, fostering personal and professional development.
• Client-Centric Focus: Our clients are at the heart of everything we do.
• Continuous Learning: We support continuous learning through training and workshops.