IT Support Specialist

Job Description

Join us as an IT Support Specialist where you'll play an essential role in maintaining our IT systems and providing first-class support to users. Candidates should have a hands-on approach to troubleshooting and a passion for technology.

Responsibilities

• Support network connectivity and device integration.
• Update and maintain system and user documentation.
• Provide assistance in inventory management of IT equipment.
• Conduct periodic system audits and updates.
• Enhance user experience by recommending process improvements.
• Communicate effectively with non-technical users to resolve issues.

Requirements

Education

• Diploma in IT or related field

Experience

• Minimum of 3 years experience in a similar role

Technical Skills

• Mac OS
• IT Security Basics

Soft Skills

• Problem-solving

Languages

• English: Fluent

Advantageous

• Microsoft Certified: Azure Fundamentals: Basic understanding of Microsoft Azure services and solutions.
• Experience in a customer-facing role: Proven ability to engage and assist users in person or remotely.

Benefits

• Comprehensive health cover
• Retirement savings plan
• Work-from-home options for certain tasks
• Ongoing professional development opportunities

Company Culture

• Growth Mindset: We encourage a growth mindset, supporting professional growth through continuous learning.
• Respect and Integrity: Our team operates based on mutual respect and integrity in all interactions.