IT Support Technician

Job Description

We are searching for a dedicated IT Support Technician to join our Bloemfontein team. The ideal candidate will possess strong problem-solving skills and a customer-focused mindset, providing technical support to clients and ensuring efficient operations.

Responsibilities

• Provide first-level support for all IT-related queries.
• Assist users with troubleshooting issues related to networking.
• Implement software updates and security patches.
• Manage backup and recovery procedures for data integrity.
• Work closely with external vendors for hardware repairs.
• Ensure proper documentation of all IT support activities.

Requirements

Education

• National Certificate in Information Technology

Experience

• 3+ years in IT support or similar roles

Technical Skills

• Linux Operating Systems
• Technical Support

Soft Skills

• Problem-Solving
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Cisco Networking Certifications: Knowledge of Cisco networking equipment and configurations.
• Experience with VoIP Systems: Familiarity with Voice over IP technologies.

Benefits

• Comprehensive health benefits package
• Paid time off and holidays
• Training and development opportunities
• Flexible working arrangements

Company Culture

• Supportive Team: Our team supports each other in achieving common goals.
• Innovation Driven: We encourage innovation and new ideas to enhance our services.
• Open Communication: We believe in open communication and feedback at all levels.