IT Help Desk Analyst

Job Description

We are on the lookout for a proactive IT Help Desk Analyst to provide high-quality support to our users in Durban. The successful candidate will troubleshoot hardware and software issues, assist in managing IT assets, and ensure smooth operation of IT services in our fast-paced environment.

Responsibilities

• Respond to and resolve support tickets promptly.
• Assist users with password resets and account lockouts.
• Maintain and update IT documentation and resources.
• Provide training and support for IT systems and applications.
• Participate in developing IT policies and best practices.
• Collaborate with the IT team to enhance service delivery.
• Follow up on unresolved issues to ensure customer satisfaction.
• Support network and printer troubleshooting.
• Engage in continuous learning of the latest IT trends and updates.

Requirements

Education

• Diploma in Information Technology

Experience

• 1+ years of experience in technical support

Technical Skills

• Apple OS
• Database Management

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with Linux OS: Basic knowledge of Linux operating systems and command line.
• Knowledge of Cybersecurity Principles: Familiarity with cybersecurity best practices for supporting IT security.

Benefits

• Comprehensive healthcare coverage.
• Training and certification reimbursement.
• Employee assistance programs.
• Work-life balance initiatives.

Company Culture

• Continuous Learning: We support ongoing learning and development opportunities for our staff.
• Community Engagement: We believe in giving back to the community through various initiatives.
• Work Life Balance: We promote a healthy work-life balance among our employees.