Technical Support Specialist

Job Description

Join us as a Technical Support Specialist in Gqeberha. You will provide high-quality support to our clients, assisting them with technical issues and ensuring seamless operation of our technology solutions. This role is perfect for someone who thrives in a fast-paced environment and loves interacting with people. Your insights will help us improve our services and client satisfaction levels.

Responsibilities

• Respond to and resolve technical support requests efficiently.
• Create and manage support documentation and knowledge base articles.
• Provide clear communication of technical information to non-technical clients.
• Work collaboratively with developers to identify and resolve software bugs.
• Maintain up-to-date knowledge of industry trends and product updates.
• Assist in the onboarding of new support staff.

Requirements

Education

• IT diploma or similar qualification
• Bachelor's degree in Information Technology is a plus

Experience

• 1+ years of experience in a technical support role

Technical Skills

• Remote Support Tools
• Database Management

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud-based services: Proficiency in using cloud platforms like AWS or Azure.
• Scripting skills: Basic scripting knowledge for automating tasks is advantageous.

Benefits

• Comprehensive health insurance plans
• Flexible working arrangements
• Regular team building events and outings
• Access to training programs and certifications

Company Culture

• Continuous Improvement: We are dedicated to continuous training and personal growth for every team member.
• Inclusivity: Our team is diverse and inclusive, welcoming contributions from everyone.
• Community Focused: We actively participate in community initiatives and encourage volunteerism.