IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our dedicated team in Johannesburg. In this role, you will provide essential support for IT systems, troubleshoot issues, and implement solutions to ensure smooth operations.

Responsibilities

• Respond to and resolve help desk tickets in a timely manner.
• Configure and set up workstation hardware and software.
• Perform routine preventive maintenance and checks on IT systems.
• Stay updated with the latest industry trends and technologies.
• Support users in using various IT resources effectively.

Requirements

Education

• Diploma or degree in Computer Science or IT-related field
• Any additional IT certifications are beneficial

Experience

• 1+ years of experience in technology support roles

Technical Skills

• Software trouble-shooting
• Hardware setup and configuration

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Familiarity with cloud computing platforms and services.
• Knowledge of database management systems: Understanding of databases and basic SQL for troubleshooting.

Benefits

• Comprehensive health insurance coverage.
• Paid training and certification programs.
• Flexible work hours.
• Regular team building and social events.

Company Culture

• Innovation Driven: We prioritize innovation, with an open mindset towards new ideas and technologies.
• Diversity and Inclusion: Committed to building a diverse workplace that values various perspectives and backgrounds.
• Work-life Balance: Promoting a healthy work-life balance with flexible working options.