IT Support Technician

Job Description

We are seeking an IT Support Technician to provide top-notch support to our clients in Johannesburg. The successful candidate will handle technical issues, assist with troubleshooting, and ensure smooth operations in a fast-paced IT environment.

Responsibilities

• Provide on-site and remote support to users.
• Maintain inventory of IT equipment and supplies.
• Assist in configuring and deploying new hardware and software.
• Ensure compliance with IT policies and procedures.
• Participate in team meetings and training sessions.
• Create and update technical documentation for support procedures.
• Help with the onboarding of new staff in IT-related functions.

Requirements

Education

• Diploma in IT Support or related field
• Bachelor's degree in Computer Science is preferred

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux
• Virtualization

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Knowledge of cloud platforms such as AWS or Azure.
• Project management skills: Familiarity with project management methodologies such as Agile.

Benefits

• Comprehensive health care plan
• Retirement savings plan with employer contribution
• Career progression opportunities
• Work from home options available

Company Culture

• Collaboration: Teamwork is key to our success. We believe in working together to achieve our goals.
• Continuous Learning: We provide ongoing training and development opportunities for all employees.