IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician to join our vibrant team in Cape Town. In this role, you will be the backbone of our IT operations, providing exceptional technical support to our clients and ensuring their systems run smoothly. If you are passionate about technology and possess strong problem-solving skills, we want to hear from you!

Responsibilities

• Maintain help desk and ensure all tickets are logged and resolved in a timely manner.
• Configure and deploy software and hardware for users.
• Monitor system alerts and respond to them accordingly.
• Conduct periodic reviews and testing of backup systems.
• Provide feedback to improve IT service quality.

Requirements

Education

• Diploma in IT or related field

Experience

• Minimum 2 years in IT Support

Technical Skills

• Remote Support Tools
• Software Installation

Soft Skills

• Patience
• Problem-solving

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Knowledge of cloud technology and services like AWS or Azure.

Benefits

• Comprehensive health and dental insurance
• Generous leave policy including sick leave
• Support for professional development
• Team-building activities

Company Culture

• Professional Growth: We provide numerous opportunities for professional development and growth.
• Work-Life Balance: Prioritizing work-life balance is essential for maintaining employee well-being.
• Fun Environment: Our workplace is filled with energy and positivity, fostering a fun atmosphere.