IT Support Technician

Job Description

As an IT Support Technician, you will be instrumental in providing end-user support across various technologies. Your expertise will ensure that our systems operate efficiently and effectively. If you're passionate about technology and enjoy helping others, this could be the perfect role for you.

Responsibilities

• Respond to support tickets and provide timely resolution to user issues.
• Assist with the setup and configuration of new devices.
• Monitor IT systems for security breaches and report incidents.
• Perform routine backups and data recovery operations.
• Collaborate with vendors for hardware and software support.
• Stay updated on the latest trends and technologies in IT support.

Requirements

Education

• Certificate in IT Support or related field
• Bachelor's degree in Information Technology is preferred

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Time Management
• Team Player

Certifications

• ITIL Foundation Certificate
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Understanding of basic cybersecurity principles to protect IT assets.
• Experience with remote working technologies: Familiarity with tools that support remote work setups.

Benefits

• Comprehensive health benefits
• Retirement savings plan with employer matching
• Flexible working hours
• Employee wellness programs

Company Culture

• Diversity and Inclusion: We foster a diverse work environment, embracing all backgrounds and experiences.
• Work-life Balance: Our policies encourage a healthy work-life balance for all employees.
• Employee Recognition: We celebrate successes and recognize contributions to the team.