General IT Support Analyst

Job Description

As a General IT Support Analyst, you will play a crucial role in ensuring all technology platforms function smoothly. You will be the first point of contact for IT issues and will work closely with users to identify and resolve their technical challenges, providing exceptional service and timely follow-up.

Responsibilities

• Respond effectively to technical issues and user requests.
• Facilitate the onboarding process for new employees regarding IT systems.
• Perform routine maintenance and updates on IT equipment.
• Support software applications including Microsoft Office and other systems.
• Prepare technical documentation and user manuals.
• Coordinate with vendors for equipment procurement and repairs.
• Ensure compliance with IT standards and practices.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows Operating Systems
• Networking Fundamentals
• Technical Support Tools

Soft Skills

• Customer Service
• Communication
• Problem-Solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Benefits

• Medical aid and wellness programs
• Performance bonuses based on productivity
• Flexible work hours with hybrid options
• Opportunities for skills training and development

Company Culture

• Teamwork: We believe in collaboration and support each other in meeting goals.
• Continuous Improvement: We encourage personal growth and ongoing education for our team.
• Respect and Inclusion: A diverse, inclusive environment where every voice is valued.