IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our Bloemfontein team. The ideal candidate will possess a strong understanding of IT support, troubleshooting, and network management, ensuring that our systems run smoothly.

Responsibilities

• Manage user accounts and permissions in the IT systems.
• Ensure security measures are adhered to within the IT framework.
• Conduct routine maintenance and troubleshooting of IT equipment.
• Work collaboratively with other departments for IT needs.
• Participate in IT projects, offering technical support and insights.

Requirements

Education

• Relevant IT certifications such as Network+, A+
• Diploma in Computer Science or similar is preferred

Experience

• 2+ years of experience in a similar role.

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Customer Service Orientation
• Adaptability

Languages

• English: Fluent
• Setswana: Conversational

Advantageous

• Familiarity with Cybersecurity Frameworks: Basic understanding of cybersecurity principles and practices.
• Experience with VoIP Systems: Knowledge of VoIP technology and systems management.

Benefits

• Inclusive health and wellness programs
• Flexible working hours
• Annual bonuses based on performance
• Professional development opportunities

Company Culture

• Continuous Learning: We provide access to resources for ongoing professional growth and learning.
• Work-Life Balance: We value a healthy work-life balance, encouraging personal well-being.
• Community Engagement: Our company actively engages with the local community through outreach programs.