Hospitality Manager

Job Description

We are actively seeking a dedicated Hospitality Manager to join our vibrant team in Cape Town. This role requires an individual with experience in hotel management, customer service, and team leadership. The ideal candidate will be responsible for ensuring a superior guest experience while managing daily operations and driving team performance.

Responsibilities

• Guide the hotel team in providing top-notch guest services.
• Monitor daily operational standards and staff performance.
• Plan and implement strategies for customer retention.
• Develop training programs to improve staff skills.
• Manage hotel budgets, including revenue forecasting.
• Ensure high levels of cleanliness and maintenance in all areas.
• Collaborate with marketing to develop promotional campaigns.
• Conduct regular staff meetings to communicate goals.
• Foster a positive work environment for team members.
• Evaluate and update standard operating procedures for efficiency.

Requirements

Education

• Degree in Business Administration or related field
• Hospitality-specific certifications are a plus

Experience

• 5+ years in a managerial role in hospitality

Technical Skills

• Customer Service Excellence
• Operational Efficiency

Soft Skills

• Leadership
• Adaptability

Certifications

• ServSafe Certification
• Project Management Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Fluency in a second language: Proficiency in French or German is a plus.
• Proven track record in achieving financial targets: Demonstrated success in meeting revenue goals.

Benefits

• Comprehensive health benefits package
• Annual holidays and personal development opportunities
• Discounts on dining and travel experiences
• Supportive work environment

Company Culture

• Innovation and creativity: We encourage innovative thinking and creative solutions to improve guest experiences.
• Personal development: We support our employees' career growth with training programs and mentorship.
• Community engagement: We actively participate in local community initiatives and events.