Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to oversee daily hotel operations in Durban. This role requires a dynamic individual with robust leadership skills and a passion for providing outstanding guest experiences. You will manage staff, ensure compliance with standards, and optimize guest satisfaction through exceptional service.

Responsibilities

• Lead all operational aspects of the hotel to enhance guest experiences.
• Recruit, train, and manage hotel staff for various departments.
• Create and implement policies that promote a safe and hospitable environment.
• Engage with guests to understand their needs and preferences.
• Ensure effective communication between departments.
• Plan and oversee special events hosted at the hotel.
• Monitor guest feedback to improve service offerings.
• Manage relationships with vendors and suppliers for hotel needs.

Requirements

Education

• Bachelor's degree in Business Administration or Hospitality
• Additional certifications in hospitality management preferred

Experience

• 5+ years of experience in hospitality or hotel management

Technical Skills

• Customer Service Excellence
• Event Planning

Soft Skills

• Team Building
• Adaptability

Certifications

• Diploma in Hotel Management
• Certified Food Safety Manager

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in the events sector: Hands-on experience in overseeing hotel events and conferences.
• Knowledge of eco-friendly practices in hospitality: Familiarity with sustainable practices in hotel management.

Benefits

• Comprehensive health insurance coverage
• Performance bonuses
• Professional development opportunities
• Flexible work schedules available

Company Culture

• Passion for Hospitality: Our team thrives on delivering exceptional guest experiences.
• Innovative Practices: We embrace new ideas and approaches to enhance our operations.
• Employee Recognition: We celebrate the achievements and contributions of our team members regularly.