IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to join our vibrant team in Port Elizabeth. In this role, you'll be responsible for delivering exceptional technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. Your expertise will be crucial in maintaining and enhancing our IT infrastructure, and you will work closely with various departments to resolve technical problems effectively.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware and software issues.
• Assist with the installation and configuration of new hardware and software.
• Maintain and troubleshoot IT equipment and system performance.
• Document technical processes and solutions for future reference.
• Train users on software usage and best practices.
• Collaborate with IT team members on various technical projects.
• Update and maintain IT asset inventory.
• Monitor and manage help desk tickets for timely resolutions.
• Conduct regular system checks and maintenance.

Requirements

Education

• Bachelor's degree in IT or a related field is preferred

Experience

• 3+ years in IT support or related roles

Technical Skills

• Active Directory
• Help Desk Software

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent

Advantageous

• ITIL Foundation certification: Certification in IT service management best practices.
• Knowledge of cybersecurity principles: Understanding of basic security protocols and best practices.

Benefits

• Competitive salary package
• Health insurance contributions
• Annual leave and sick leave
• Opportunities for training and development

Company Culture

• Team Spirit: We emphasize collaboration within our teams, fostering a supportive environment.
• Innovation Focus: Encouraging creativity and innovative solutions is part of our work culture.
• Approachable Management: Our management team is open to feedback and encourages employee input.