E-commerce Manager

Job Description

In this role, you will spearhead our e-commerce initiatives, focusing on enhancing online sales performance and optimizing the customer experience. You’ll work closely with marketing, IT, and logistics to create a seamless online shopping environment.

Responsibilities

• Enhance online customer engagement through targeted campaigns.
• Utilize data analytics to optimize product offerings.
• Drive initiatives that increase customer retention and loyalty.
• Work collaboratively with IT to enhance website functionality.
• Provide insights for product development based on customer feedback.
• Manage inventory levels and supplier relationships efficiently.
• Oversee the e-commerce budget and ensure cost-effectiveness.
• Contribute to the development of long-term growth strategies.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Advanced degree preferred

Experience

• 5+ years of experience in e-commerce or digital marketing roles

Technical Skills

• E-commerce analytics tools
• Email Marketing Platforms
• Customer Experience Optimization

Soft Skills

• Strategic thinking
• Negotiation

Certifications

• E-commerce Management Certification
• Digital Marketing Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of online payment systems: Experience managing and optimizing online payment gateways.
• Proficiency in A/B testing: Familiarity with conducting A/B tests to refine e-commerce strategies.

Benefits

• Attractive salary with annual bonuses
• Comprehensive health, dental, and vision insurance
• Remote work flexibility and a supportive team environment
• Opportunities for career advancement

Company Culture

• Continuous Improvement: We believe in constant improvement and provide our team with the tools for growth.
• Employee Recognition: We value our employees' contributions and celebrate successes together.