IT Support Technician

Job Description

Join our team as an IT Support Technician where you will be responsible for troubleshooting hardware and software issues, assisting users in resolving problems and installing new technologies. This is an excellent opportunity for a tech-savvy individual looking to grow their career in IT support within a dynamic company.

Responsibilities

• Respond to user inquiries and tickets effectively and promptly.
• Support installation and configuration of new hardware and software.
• Manage antivirus updates and security patches.
• Monitor and maintain IT equipment and inventory.
• Assist in creating and maintaining documentation.
• Provide excellent customer service and support to employees.
• Identify and escalate issues to senior IT staff when necessary.
• Stay up to date with latest IT trends and tools.
• Perform routine backups and data recovery.
• Help maintain a safe and secure IT environment.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 1-3 years experience in IT support or help desk roles

Technical Skills

• Windows and Mac OS
• Networking fundamentals
• Customer service
• Technical documentation

Soft Skills

• Communication
• Problem-solving
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• CompTIA A+ Certification: Certification demonstrating foundational skills in IT support and troubleshooting.
• Microsoft Certified: Azure Fundamentals: Certification indicating a basic understanding of cloud services and how they are provided with Microsoft Azure.

Benefits

• Competitive salary and performance bonuses
• Provision of IT equipment and tools
• Medical aid and provident fund
• Opportunities for training and certification
• Supportive work environment with career growth

Company Culture

• Team-Oriented: We pride ourselves on a collaborative culture where team success is paramount.
• Innovative Thinking: We encourage creative solutions and innovative approaches to problems.
• Continuous Improvement: Our team members are encouraged to learn and grow in their careers.