IT Support Technician

Job Description

We are on the hunt for an IT Support Technician who is passionate about technology and excels in customer service. You'll play a vital role in troubleshooting and resolving technical issues within our organization, ensuring that our systems run seamlessly.

Responsibilities

• Offer technical support for both software applications and hardware devices.
• Troubleshoot issues related to printers, scanners, and network connectivity.
• Participate in IT projects and contribute innovative ideas.
• Assist in setting up new workstations and configuring software.
• Ensure compliance with IT policies and procedures.
• Provide excellent customer service to all users.

Requirements

Education

• Bachelor's in Information Technology or Computer Science
• Cisco Certified Network Associate (CCNA) is a plus

Experience

• 3+ years of experience in IT support or similar roles

Technical Skills

• Mac OS
• Cloud Services

Soft Skills

• Customer Service
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in a similar role within a corporate environment: Hands-on experience in a professional IT support setting.
• Familiarity with remote support tools: Experience using remote desktop tools for troubleshooting.

Benefits

• Comprehensive health and wellness benefits
• Training and certification reimbursements
• Yearly performance bonuses
• Work-life balance programs

Company Culture

• Continuous Improvement: We are focused on continuous growth and offer training to enhance skills.
• Supportive Environment: We believe in supporting each other to achieve individual and company goals.
• Community Engagement: We actively engage with the community and contribute positively to society.