Help Desk Analyst

Job Description

Seeking a motivated Help Desk Analyst to provide technical assistance and support for our internal teams. You will troubleshoot software and hardware issues, assist users with technical problems, and ensure an exceptional user experience through effective communication and problem-solving skills.

Responsibilities

• Assist users with basic IT issues and escalate complex problems when necessary.
• Ensure that all support requests are properly documented and followed up.
• Collaborate with other IT teams to implement solutions and improve systems.
• Conduct routine maintenance on IT equipment.
• Stay up-to-date with common issues and documentation to assist users effectively.

Requirements

Education

• National Diploma in Information Technology or related field

Experience

• 3+ years in a Help Desk or Technical Support role

Technical Skills

• Windows and Mac OS troubleshooting
• Networking basics

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• A+ Certification: CompTIA A+ certification is a plus.
• Experience with remote support tools: Experience in using tools like TeamViewer and AnyDesk.

Benefits

• Competitive salary and performance bonuses
• Medical aid and pension fund contributions
• Flexible working hours and leave policies
• Opportunities for professional development and training

Company Culture

• Teamwork: We believe in collaboration and supporting each other to succeed.
• Growth: We offer opportunities for personal and professional growth in a dynamic environment.