IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in providing top-notch technical support to our users. You will troubleshoot hardware and software issues, ensuring seamless operations and user satisfaction.

Responsibilities

• Respond to support requests via phone, email, and in-person.
• Troubleshoot and resolve issues with operating systems and applications.
• Assist users with account management and access issues.
• Monitor and track support requests using the ticketing system.
• Conduct hardware diagnostics and recommend repairs or replacements.
• Ensure compliance with company IT policies and security measures.
• Participate in IT projects and initiatives as required.
• Maintain inventory of IT assets and assist in procurement.

Requirements

Education

• Matriculated or equivalent qualification
• Relevant IT certification (A+, N+, etc.) is preferable

Experience

• 2-3 years of experience in an IT support role

Technical Skills

• Windows OS
• Network Troubleshooting
• Technical Support Tools

Soft Skills

• Communication
• Customer Service
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Mac OS: Comfortable troubleshooting issues on Mac operating systems.
• Basic understanding of IT security practices: Knowledge of security principles to protect systems and data.

Benefits

• Medical aid and retirement fund contributions
• Performance bonuses based on annual reviews
• Flexible working arrangements
• Training and development opportunities

Company Culture

• Team Collaboration: We encourage teamwork to achieve common goals and share knowledge.
• Innovation: We embrace new ideas and prioritize innovative solutions.
• Respect and Inclusion: Our workplace is built on respect and inclusivity for all employees.