IT Support Technician

Job Description

We are seeking an experienced IT Support Technician to join our expanding team in Port Elizabeth. The ideal candidate will possess strong technical skills and a passion for helping others. You will be responsible for maintaining computer systems, providing technical support, and ensuring that all IT operations run smoothly.

Responsibilities

• Provide prompt technical support and issue resolution.
• Conduct system evaluations and performance audits.
• Manage software updates and patch installations.
• Assist in the integration of new technologies.
• Support remote users with IT-related queries.
• Ensure compliance with IT policies and procedures.
• Communicate effectively with team members and stakeholders to facilitate IT projects.

Requirements

Education

• Relevant IT certification is a plus

Experience

• Experience with ITIL framework is an advantage

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Problem Solving
• Adaptability

Certifications

• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Experience in project management: Familiarity with project management principles.
• Knowledge of cybersecurity principles: Understanding of best practices in IT security.